Frequently asked questions

For private customers

Where can I buy KNORR prandell and HEYDA creative products?

You can buy KNORR prandell and HEYDA creative products in selected specialist shops, shopping centres, and department stores.

Are there any problems with our products?

In very rare situations, quality issues may unfortunately occur related to KNORR prandell and HEYDA products. Please do not hesitiate to notify us about any such problems. We are continually making improvements and your satifaction is our top priority. To ensure a quick handling of your complaint, please contact the store where you bought the product and present the receipt.

Can I use stamps, punches, craft papers and deco tapes of the KNORR prandell and HEYDA brands for commercial purposes?

The motifs of the stamps, punches, craft papers and deco tapesof the KNORR prandell and HEYDA brands are protected by copyright and can be used for individual hand-crafted creative works in a smaller scale, for example, at craft markets. Learn more

For traders

How can I become a retailer for the KNORR prandell and HEYDA products?

You would like to add the KNORR prandell and HEYDA creative products to your range?
Please call (+49 7131/886-0) or send us an email to international-sales@brunnen.de

How can I request image and text data for the products?

You can quite simply request any imaga data per email at the following address: international-sales@brunnen.de. Please let us know the following information when placing an order: Customer Number, Article Number of the required products, intended purpose (print or online use).